We aim to deliver your jewellery as quickly and securely as possible.

UK Orders: Typically delivered within 3–5 business days.

International Orders: We do not ship internationally

Processing Time: Please allow 1–2 business days for order processing before dispatch.

Tracking:

Once your order is shipped, you’ll receive a tracking number via email so you can follow your parcel’s journey.

Note: Delivery times may vary during peak seasons or due to customs delays for international orders.

Ordering from Garden of Gems is simple and secure:

Browse Our Collection

Explore our range of elegant jewellery pieces and select your favourite design.

Choose Your Options

Select your preferred initial, size, or customisation (where applicable).

Review product details carefully before adding to your basket. Look out for any offers that may be applicable at time of purchase.

Add to Basket

Click “Add to Basket” and continue shopping or proceed to checkout.

Checkout

Enter your shipping details and choose your delivery option.

Select your payment method (we accept major cards, PayPal, Klarna and secure payment gateways).

Confirm Your Order

Review your order summary and click “Place Order”. You’ll receive an order confirmation email immediately.

We want you to love your jewellery. If for any reason you’re not completely satisfied, you can return or exchange your order within 14 days of delivery.

Return Conditions:

Items must be unused, unworn, and in original packaging.

Custom or personalised pieces are non-returnable unless defective.

Returns must include all accessories, full packaging, any freebies (if provided).

Due to hygiene reasons we do not offer any returns or exchanges on earrings, huggies and hoops.

Customers are responsible for all return postage and packaging costs. Items must be securely packaged to prevent damage during transit, and returns should be sent via recorded delivery at the customer’s expense.

How to Start a Return:

Contact our Customer Care Team on the contact us page.

Provide your order number and reason for return.

We’ll guide you through the process and provide a return address.

Refunds:

Refunds are processed within 5–7 business days after we receive and inspect your item.

Shipping fees are non-refundable.

Exchanges: we do not offer any exchanges.

You can reach us anytime via our contact page. We aim to respond quickly—usually within two business day's.

At the moment we do not offer international shipping. We currently only shipping around the United Kingdom. For any international queries please send us a message on the contact us page.

No worries, contact us on the contact us page and we will get back to you!

Unfortunately, we do not offer exchanges. If you are not completely satisfied with your purchase, you may return the item for a refund within 14 days of delivery, provided it meets our return conditions. You can then place another separate order for the item you want to order.

Return Conditions:

Items must be unused, unworn, and in original packaging.

Custom, mystery boxes or personalised pieces are non-returnable.

Any freebies must be returned with the item.

Customers are responsible for all return postage and packaging costs. Items must be securely packaged and sent via recorded delivery at your expense.